What Photos Should You Send Before Portaloo Delivery?

A street address tells us where your job is. Photos help explain how a delivery vehicle can reach it, where you want the toilet and what might get in the way. Before booking, send a short set of clear photos covering the entrance, route and proposed position, along with your dates and a contact number.

Photos are a starting point for an access discussion. They do not confirm that a location is suitable or replace the delivery team's assessment. If you're unsure about a gate, slope or overhead obstruction, show it rather than guessing that it will be fine.

Start at the street

Take a wide photo showing the entrance from the approach a driver would use. Include the driveway, gate and any obvious restrictions. If the site has more than one entrance, identify the one you mean: an address pin can lead a driver to the wrong side of a large property.

Mention anything a photo can't explain. Is the gate normally locked? Does a caretaker need to let the driver in? Are there times when school traffic, deliveries or another contractor's vehicle blocks the entrance? Give the person arranging delivery the information before the truck arrives.

Avoid including people, number plates or neighbouring interiors when they aren't needed to explain access.

Show the route to the toilet position

An empty corner may look ideal for a toilet while the route to it is narrow or obstructed. Take another photo from inside the entrance looking towards the proposed position. If the route turns, photograph the turn separately.

Show gates, slopes, trees, low structures and anything else that limits the approach. Describe the surface and tell us if the conditions have changed since the photo was taken. Grass alone doesn't establish that a location is suitable. A dry-day photograph also doesn't tell the whole story after rain.

Don't move equipment, trim vegetation or try to judge clearances yourself just to produce a better photo. Ask what information the delivery team needs, and have the site team deal with any access concerns through its normal arrangements.

Photograph the proposed position

Take a wider view of the space and the route people would use to reach the toilet. Explain what else will occupy that area during the hire: a skip, parked vehicles, fencing or an event queue may change the layout after delivery.

Our construction site toilet hire page describes the need for a firm, level position, a safe user route and suitable access for delivery, collection and pump-out servicing. Send the photographs for review; don't treat a picture of a flat patch as approval.

For an event, include the intended toilet position on your event layout if you have one. The event portaloo page is the place to check the current hire arrangement. This photo checklist helps explain access; it doesn't decide how many toilets or which facilities your event needs.

Think beyond delivery day

A building site changes as work moves along. A toilet that is easy to reach on the first day may later sit behind materials, fencing or a parked machine. Tell us if the route or position is likely to change, and keep the agreed service access available.

Fortnightly servicing is included with the construction-site arrangement. Heavier use may need additional visits at extra cost. Short event hires are different: servicing is not included by default, so discuss any required visit when you enquire. Don't assume the same service schedule applies to every product.

Collection needs planning too. If the entrance will be locked after your event or the site contact will be away, arrange access before the hire ends. Discuss any proposed move with the hire team instead of assuming the unit can be relocated wherever you need it.

Add a short written note

A useful enquiry might say:

“We're arranging a toilet for our renovation. The address is below, and we'd like delivery before work starts on Monday. Photo one shows the street entrance; photo two shows the gate and route; photo three shows the proposed position. The gate is kept locked, and our builder can arrange access. Please confirm what else you need to assess delivery and servicing.”

Use your actual details. Don't promise access dimensions, ground suitability or a delivery time that hasn't been confirmed. If measurements are needed, ask which ones to provide and how the team wants them recorded.

Before you send

Check that you've included:

• The exact delivery address and proposed hire dates.
• An on-site contact and phone number.
• A wide photo of the street entrance.
• Photos showing the route, gates and turns.
• A wide photo of the proposed toilet position.
• A note about locked gates, access restrictions and likely changes during the hire.

Keep original photos available if the team needs a clearer view.

If you're still deciding on the arrangement, start with the construction toilet setup checklist or the Brisbane event toilet guide. Once you've chosen the likely option, the photo pack gives the delivery team something concrete to review before confirming the job.