Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website.
In this Privacy Policy, we, us, or our means Poles and Holes.
Personal Information
The company collects various types of personal data including:
- Your name
- Contact details (email, mailing address, street address, telephone number)
- Credit card details
- Demographic information such as postcode
- Your preferences and opinions
- Details of products and services provided or inquired about
- Browser session and geo-location data, device and network information
- Statistics on page views, sessions, acquisition sources, search queries, and browsing behaviour
- Information about website access and use, including cookies, browser type, operating system, and internet service provider domain
- Additional personal information provided through website use, applications, social media platforms
- Any other personal information requested or provided by you or third parties
The company may collect this information directly from you or from third parties.
Collection and Use of Personal Information
Personal information is collected, held, used, and disclosed for these purposes:
- Enabling website, application, and social media platform access and use
- Contacting and communicating with you
- Internal record keeping and administration
- Analytics, market research, and business development
- Operating and improving websites, applications, and social media platforms
- Running competitions and offering additional benefits
- Advertising and marketing, including promotional information about products, services, and third-party offerings
- Complying with legal obligations and resolving disputes
- Considering employment applications
Disclosure of Personal Information to Third Parties
Personal information may be disclosed to:
- Third-party service providers enabling their services, including IT providers, data storage, web-hosting, server providers, debt collectors, maintenance providers, marketing providers, professional advisors, and payment operators
- Employees, contractors, and related entities
- Existing or potential agents or business partners
- Competition sponsors or promoters
- Recipients of business or asset transfers
- Credit reporting agencies, courts, tribunals, and regulatory authorities regarding unpaid goods or services
- Courts, tribunals, regulatory authorities, and law enforcement officers as required by law for legal proceedings or establishing legal rights
- Third parties assisting with information, products, services, or direct marketing delivery, potentially located outside Australia
- Third parties collecting and processing data, such as Google Analytics or other relevant businesses, potentially storing data outside Australia
By providing personal information, you consent to disclosure to overseas third parties and acknowledge the company is not required to ensure compliance with Australian privacy laws.
Your Rights and Controlling Your Personal Information
Choice and Consent
You should read this Privacy Policy carefully. By providing personal information, you consent to the company collecting, holding, using, and disclosing information according to this policy. You are not required to provide information, but doing so may affect your site use or access to products and services.
Information from Third Parties
Personal information received about you from third parties is protected per this policy. Third parties providing information about others represent and warrant they have that person's consent.
Restrict
You may limit collection or use of your personal information. If you previously agreed to direct marketing, you may change your mind by contacting the company.
Access
You may request details of held personal information. An administrative fee may apply. Under the Privacy Act 1988 (Cth), the company may refuse to provide certain information.
Correction
If you believe held information is inaccurate, outdated, incomplete, irrelevant, or misleading, contact the company. The company will take reasonable steps to correct inaccurate, incomplete, misleading, or outdated information.
Complaints
If you believe the company breached Australian Privacy Principles, contact them with full breach details. The company will promptly investigate and respond in writing with investigation outcomes and remedial steps.
Unsubscribe
To unsubscribe from email databases or opt out of communications including marketing, contact the company or use opt-out facilities in communications.
Storage and Security
The company commits to securing collected personal information. Suitable physical, electronic, and managerial procedures safeguard information against misuse, interference, loss, and unauthorised access, modification, and disclosure.
The company cannot guarantee internet transmission security. Information transmission occurs at your own risk. While measures safeguard against unauthorised disclosure, the company cannot assure personal information won't be disclosed inconsistently with this policy.
Links to Other Websites
The site may contain links to other websites. The company has no control over those websites and is not responsible for personal information protection or privacy there. Those websites are not governed by this Privacy Policy.
Amendments
The company may vary this Privacy Policy at any time by publishing the amended version on its site. Check the site regularly to stay aware of the current Privacy Policy.
Contact Information
For questions or notices regarding this Privacy Policy, contact: