How can we help you?

We deliver across Brisbane, the Gold Coast, Ipswich, and surrounding South East Queensland suburbs. Deliveries outside our usual zone may attract additional charges.

Yes, absolutely. Safety and compliance are our priorities.

Billing depends on the type of order. Short-term hires and sales are paid in full upfront at checkout. Long-term hires require no upfront payment — your first invoice is generated after the minimum hire period ends, followed by monthly invoices in arrears. See our dedicated billing section for full details.

It depends on the type of order. For short-term hires and product sales, the full amount is charged upfront at checkout. For long-term hires, there is no payment at checkout — your first invoice is generated after the minimum hire period ends, and monthly invoices follow on the 1st of each month for the previous month’s hire.

We accept several payment methods depending on the type of charge.

For short-term hires and sales, your invoice is issued immediately at checkout. For long-term hires, your first invoice is generated on the 1st of the month after your minimum hire period ends. After that, monthly invoices are generated on the 1st of each month for the previous month’s hire. Your final invoice is issued on the 1st of the month after your off-hire date, covering the exact days used.

All invoices are due within 14 days of issue. Invoices are emailed to you as a PDF with a secure payment link so you can pay online instantly.

Yes. All prices include 10% GST. GST is itemised on every invoice for your records.

No. We don’t charge deposits. Short-term hires and sales are paid in full at checkout. Long-term hires require no upfront payment at all — your first invoice is generated after the minimum hire period ends.

Every hire product has a minimum hire period which is always charged in full, regardless of when you return the equipment. Your hire starts on the day of delivery (Day 1). If you return before the minimum period ends, you’ll still be billed for the full minimum. Daily billing begins the day after the minimum period ends. Check the product page for specific minimum periods.

We send friendly payment reminders starting 3 days after the due date. We don’t automatically apply late fees, but we do ask that you keep payments up to date to avoid any disruption to your hire. If you’re having trouble paying, please get in touch and we’ll work something out.

Your first and final invoices are locked to the pricing agreed when you placed your order. Ongoing monthly invoices use current pricing at the time each invoice is generated, so if our rates change during your hire, those invoices will reflect the updated pricing. Past invoices are never retrospectively adjusted.

You can access your customer portal at any time. Simply enter your email address and we’ll send you a one-time login code. From the portal you can view your active orders, download invoices, and request an off-hire when you’re done.

We deliver across Brisbane, the Gold Coast, Ipswich, and surrounding South East Queensland suburbs. Deliveries outside our usual zone may attract additional charges.

We do our best to meet your requested date. However, delivery can sometimes be impacted by workload, weather, or site readiness. If your site isn’t ready when we arrive, a call-out fee may apply.

We recommend at least 3–5 business days’ notice to lock in your preferred delivery date. For urgent jobs, give us a call and we’ll do our best to accommodate.

Clear access is needed for our trucks and safe installation. Ensure the area is free of obstructions and underground services are marked before we arrive.

We’ll always try to position the pole where requested. If site conditions prevent it (for example, underground services or limited access), our installers will choose the safest and most practical alternative location.

Once your pole is installed, we lodge an Electrical Work Request (EWR) with Energex. You’ll then need to contact a retailer (like Origin or AGL) using that EWR number to initiate your power supply. Energex generally connects within 5–10 business days.

Yes. Underground connections link into the green Energex pillar on site. The process is slightly different to overhead poles, but we’ll guide you through it.

A retailer is the company that manages your electricity account and billing (e.g., Origin, AGL, EnergyAustralia). You can choose any electricity retailer, but we recommend Origin or AGL as they tend to process temporary supply connections more smoothly.

Yes. The retailer will send you bills for electricity usage and may also apply account or connection fees, depending on their terms.

Simply contact your chosen retailer, provide the EWR number we lodge with Energex, and request a temporary supply account.

In some cases, yes. We can lodge paperwork with Energex before the pole is physically installed to speed up the process.

Yes. While the standard connection fee applies in most cases, Energex may add extra costs if your job requires additional infrastructure or traffic control.

It depends on your project. Standard home builds usually need a 63 amp single-phase pole. Larger builds or on-site living may require 80 amp or 3-phase. Commercial or heavy equipment sites should use a 3-phase pole. If unsure, check with your builder or electrician and we’ll guide you.

We supply the meter box — not the meter itself. All temporary power poles come with a compliant meter box, RCD (safety switch), outlets, and earthing. Your electricity retailer provides and installs the actual meter after connection.

Energex generally connects temporary power poles within 5–10 business days of installation. If your job requires traffic control (for example, on a busy road), the connection may take longer.

If your site is on or near a high-traffic road, Energex may require traffic control for safety. This can extend the connection timeframe by up to several weeks. Energex typically covers the cost of traffic control when it’s required for connection.

Yes. Using a temporary pole can help avoid costly “supply abolishment” and reconnection fees, which can range from hundreds to thousands of dollars.

Our standard hire covers 12 weeks, but extensions can be arranged on a weekly or monthly basis if your project runs longer.

Absolutely. Just contact us before the hire period ends and we’ll extend the rental to suit your project timeline.

Yes. All poles are built to Australian Standards (AS3000, AS3012) and the Queensland Electricity Connection Manual. They’re tested and tagged before delivery for compliance and safety.

If scaffolding or other structures are planned within the exclusion zone (3 metres around the pole), Energex Safety Advice must be sought 2–3 weeks beforehand.

Once the initial test period (usually 6 months) has expired, it’s the hirer’s responsibility to have the safety switch tested and tagged again in line with electrical regulations.

If you suspect a fault, isolate power immediately and call us. We’ll send a licensed electrician to inspect and resolve the issue quickly.

When your project wraps up, just let us know and we’ll arrange collection. If you don’t require permanent power and simply want the pole removed, we can handle that too.

That’s no problem—once your project is complete, let us know and we’ll arrange for the pole to be disconnected and removed.

We service the greater Brisbane area, extending to Caboolture, Ipswich, Beaudesert, and the Gold Coast. Deliveries outside this range may incur an additional fee.

To initiate the process, contact our office to discuss your requirements. We’ll assess your site, provide a quote, and schedule a suitable installation date.

We handle the installation of the power pole and all associated electrical work. Once installed, you’ll need to contact your chosen electricity retailer to arrange the connection to the grid.

Yes, it’s possible to connect your private pole to an existing lead-in pole, provided it complies with safety standards and regulations. Our team can assess and advise on the best approach for your site.

The installation duration varies based on site conditions and complexity. On average, installations are completed within a few days. We’ll provide an estimated timeline during the initial consultation.

Several factors can influence the timeline, including weather conditions, site accessibility, and the need for additional approvals or permits. We’ll keep you informed of any potential delays.

We exclusively install Energex approved power poles for their superior performance. Here is how they compare to older timber poles:

Yes, when installed and maintained correctly, permanent power poles are safe. We adhere to all relevant safety standards and regulations to ensure the safety of your property and its occupants.

As the property owner, you’re responsible for the ongoing maintenance of the power pole. This includes regular inspections and addressing any issues promptly to ensure continued safety and compliance.

Regular inspections are recommended to check for signs of wear, corrosion, or damage. It’s advisable to have a licensed electrician conduct these inspections at least every five years.

Do not panic, but act quickly. A defect notice means your equipment is unsafe. You have a specific timeframe (usually 21–30 days) to fix it before power is disconnected by the network authority.

It depends on the cause. If the pole was damaged by a “defined event” like a storm, flood, or vehicle impact, it may be covered. However, “wear and tear” (rot, rust, or age) is typically not covered. Check your PDS.

Our standard delivery area is within 40km of our Capalaba depot. This includes Caboolture to Beenleigh and west to Ipswich. Orders outside this area are charged at the standard rate plus $2.50 per km extra travel.

We aim to deliver portaloos as quickly as possible after receiving your order. Delivery may occasionally take longer due to stock availability or workload.

We recommend ordering at least a day in advance for prompt delivery, though we’ll do our best to accommodate urgent requests.

We use a HIAB crane truck with a 4–5 metre reach from the hardstand. We’ll place the toilet as close as possible to your preferred spot, but crane reach and site conditions may restrict placement.

Yes—delivery over a 2m fence is possible, provided there is sufficient clearance from electrical wires and other obstacles.

Portaloos are serviced every fortnight. Weekly servicing is available at an additional cost—please contact us for details.

The minimum hire period is 4 weeks.

Workplace Health and Safety Queensland (WHSQ) requires one portable toilet for every 15 people on site. Separate facilities are needed for men and women. Additional amenities such as urinals, hand sanitiser stations, or site showers are recommended for larger projects.

Each portaloo requires a footprint of 1200mm x 1200mm of level ground.

Our standard delivery area is within 40km of our Capalaba depot. For orders outside this range, we charge our standard rate plus $2.50 per km for additional travel.

We deliver using a crane truck with a 4–5 metre reach from the hardstand. We’ll always try to place the toilet where you’d like, but crane reach can sometimes limit exact placement.

For Saturday events, delivery is usually on Friday and collection is on Monday.

Yes. We deliver Monday to Friday to suit your event schedule.

Yes. We offer 20% off for each additional toilet delivered to the same venue.

A good rule of thumb is 1 toilet per 50 guests. Larger events or venues with limited facilities may require more.

Each event portaloo is fresh, clean, and ready to use. It comes with a light, hand soap, and a mirror as standard.

Some clients choose to add hand towels, but everything else you need is included.

We don’t recommend moving it. Once in use, the toilet becomes much heavier and difficult to reposition safely.

Each portaloo requires a footprint of 1200mm x 1200mm, plus clearance for safe crane delivery.

For just $180, the hire covers 4 days and includes pickup and return by you from our Capalaba depot. Each trailer toilet is equipped with GECA-approved toilet paper, internal lighting, soap dispensers, and foot pumps for flushing and hand-washing.

Absolutely. Contact us for extended hire pricing.

You simply pick it up from and return it to our Capalaba depot—that’s all there is to it.

Yes! We’ll beat any Brisbane event portaloo quote by 10%.

We deliver across Brisbane, the Gold Coast, and most of South East Queensland. Cameras can be supplied as an add-on to our temporary builders poles or as a standalone solar-powered pole setup.

If you’re hiring a temporary power pole, we can mount the camera directly on it for easy power access. If you only require a camera, it will come on a standalone pole powered by a solar system.

Security cameras are available for long-term hire only, with a minimum rental period of 84 days.

We recommend booking at the same time as your builders pole to ensure delivery and installation can be scheduled together. For solar camera setups, please allow a few days’ notice to secure stock.

No. Our security cameras are 4G-enabled, so they don’t rely on onsite Wi-Fi or cabling.

Yes! Each hire includes a secure login to your own viewing portal, so you can check live footage or recordings anytime, from anywhere.

The solar-powered poles are designed for continuous operation. The 60W panel and large-capacity battery provide power day and night, even through cloudy weather.

Cameras are installed in fixed positions for optimal coverage and reliability. If you need them relocated, contact us and we’ll arrange it.

The hirer is responsible for the care and security of the cameras and poles during the rental period. Damage caused by misuse may result in repair or replacement costs.

Yes. Only you (and anyone you grant access to) can view your camera portal. Poles and Holes does not monitor or store your recordings.

Yes. The cameras are IP66-rated, making them fully weatherproof and suitable for all outdoor site conditions.