A temporary-power connection application, an Electrical Work Request and a retailer service order have different jobs. Treating them as one form can leave a site waiting after the pole has already arrived.
For the whole connection process, use our Energex connection process guide. This article focuses on the paperwork questions to resolve with the parties handling your connection.
What does the connection application do?
The application describes the proposed connection. The resulting offer and its acceptance establish the connection arrangements. Ask who is submitting it, which address and configuration it covers, and how the accepted offer will be recorded.
A standard temporary supply and a connection requiring network changes may follow different assessment paths. Confirm the applicable requirements rather than assuming a neighbouring site's approval covers yours.
What is the Electrical Work Request?
The EWR advises Energex that the premises is ready for connection and identifies the electricity retailer. It is a separate readiness step, not another name for the initial connection application. We arrange the Connect Application and lodge the EWR at the required stages, then email you the EWR number.
Why does the retailer need a service order?
The retailer manages your electricity account and sends the relevant order to the network provider. It also arranges metering through its provider. A meter box on a pole is not the electricity meter, so delivery of the pole does not mean the account or metering work is complete.
These roles are explained in Energex's current new-connections process. Check its current requirements with the people handling your application.
Which references should I keep?
Keep the quote and installation contact alongside the connection application reference, accepted offer, EWR reference and retailer account details. Record the person responsible for following up each stage. Give every party the same site address and intended connection configuration.
If the project changes from single-phase to three-phase, or the pole position changes, ask what needs reassessment before changing the work. Do not assume the earlier application still covers it.
What should I ask if power is not live?
First establish which stage is outstanding: installation readiness, application acceptance, service order, network work or metering. Then contact the party responsible for that stage. An installed pole or completed network visit alone is not confirmation that the supply is ready to use.
Our usual network timing estimate is around 2–4 weeks after the required paperwork is ready, or around 6–8 weeks with traffic control. These are estimates, not a guaranteed power-on date. Confirm the network and meter appointments for your address.
Where do charges fit?
Our electricians carry out the required connection work and their visits are charged to you. Traffic control for the Energex connection is free, but extends the wait. Confirm the electrician visit and other provider charges separately from pole hire.
Use temporary power pole hire for the equipment options and quote request.
About the author
Doug, Owner & Director
Doug and Deb purchased Poles and Holes in 2002 as its third owners. Doug is the owner and director of the Capalaba business, which was established in 1960 and supplies temporary power poles, portable toilets and site security cameras.
