Poles & Holes submit an EWR (Electrical Work Request) via the Energex Web Portal on the day the pole is installed.
A Retailer is a company that sends you a bill for the connection of the Temporary Pole and the power used.
It is your choice however in our experience Origin or AGL are best equipped to handle the issues involved with connection to a Temporary Power Pole.
Nominate a Retailer on our pole order form and your details will be sent to them simultaneously with the EWR.
Once an EWR is sent to both Energex and the Retailer on the day the pole is installed, the Retailer has a maximum of 5 business days to process the information and forward a B2B to Energex. Once Energex receive the B2B request they have a maximum of 5 business days to complete the connection to the temporary pole. The work can be completed on any day within the 5 days with day 5 being the Obligation Date.
Any connection required on a block of land that touches a roadway highlighted in yellow in the UBD Street Directory must, by law, be scoped for Traffic Control. If Energex deem Traffic Control is required then this can add 2 weeks to the job due to Council permit timelines.
No, Energex pay all costs.
The process is exactly the same as outlined above only the EWR is submitted by your electrician.
We don’t unless you ring us and tell us the wires are off the pole.
Q. What if there is no permanent connection required to a building and you just want to get rid of the pole?
You need to ring your retailer and request a “Supply Abolishment”. The “Supply Abolishment” process can take up to 20 business days. You can request to expedite this process when talking to the retailer and they will advice that there will be an extra fee. Usually they will complete the “Supply Abolishment” in 5 business days if you choose to expedite. Please call Poles and Holes when Energex have removed the meter and any overhead wires, and we will off-hire the pole and collect as soon as possible.
Please allow 5 to 10 business days from installation of the pole to connection of power by Energex.
Every endeavour will be made for installation on the target date. However, due to other circumstances the date cannot always be guaranteed. If a delay occurs, the pole is usually installed within 4 days of the target date.
The installation charge is higher for underground supply poles where only an authorised person (usually a registered eletrician) and a safety observer is allowed to work with the Energex green pillar box.
An out of area charge of $175 + gst is applicable for deliveries outside our standard delivery area of Caboolture to Beenleigh to Ipswich.
The first invoice from Poles & Holes will be made up of the following:
Installation fee + 12 weeks rental. Rental in excess of 12 weeks will be charged at the weekly rate. The installation fee covers the testing of the pole and submission of Form 2 to Energex.